+971502428249 info@medcart.ae Al-Attar Business Center Office 316 Al-Barsha 1 Dubai UAE

Office Address

Business Village, Block B Dubai - UAE

Phone Number


Email Address



Privacy policy

Effective Date : : 10th Match 2021

 Thank you for shopping at Medcart .

This policy describes what information we collect , how we will use this information and under what circumstances we will share the information. This Policy applies whether you access Medcart through a browser and through a mobile app. We understand the importance of protecting your information and ensuring your privacy. By using our services, you agree on handling your information in accordance with this privacy policy.


Medcart will collect information you provide about you:

  • Information you provide while registering on our website , mobile app or social media accounts such as personal information like your name, email address, and POBOX code. And if you place an order with us, we collect information including your address, phone number and the details of your order.
  • Technical information about usage of Medcart when you use it either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used by you including a unique identifier for your device. Information collected can be about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage.
  • if you download or use our mobile application, we may have access to details about your location.
  • COOKIES AND OTHER TRACKING TECHNOLOGIES: We use various technologies to collect information, including cookies and device identifiers. We may use session cookies, persistent cookies, and other identifiers to collect information from your browser or device that helps us personalize your experience.
  • If you log into the Medcart through a third-party, we may receive some information about you through them. For example, if you choose to log with your Facebook account, we may receive information about your contacts. We may also offer social sharing tools (such as the Facebook Like button) that let you share products on Medcart with other sites and vice versa. You should check the privacy policies of these services and your settings there for more information.
  • Information you provide when you provide reviews, testimonials or feedback on our platform.
  • Information you provide with contact us correspondence.
  • Information about transactions you carry out through our Platform and of the fulfilment of your orders


Medcart will use the information as follows:

  • Provide customer service to you , respond to your communications and requests, and contact you about your use of Medcart
  • provide you with information and products that you request from us or which we feel may interest you, with your approval to be contacted for such reasons
  • to carry out our services arising related to your usage of Medcart platform
  • to notify you about services changes and process of provision
  • to improve the quality of the service we are able to offer
  • complete the payment of the purchase and service costs through one or more payment processing partners
  • Understand how the platform users interact with our services in order to improve it.
  • to manage incentives programs offered by Medcart.


Medcart is a platform that may connects users with suppliers who provide the products purchased and delivery companies that shall deliver the products.Therefore, we need to share information about you and your order with the other parties to enable our service to you. The information will be shared to the following :

  1. Business partners who are affiliates of us (e.g. logistics businesses to deliver products to you, marketing companies, online payments processers, etc.). Those businesses may store your Information to make your use of our Services more efficient. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated address information, payment transaction received), which we may use. By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
  2. Marketing affiliated partner/ Medcart staff to provide you with information about products that may be of interest to you, service messages, new features, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards. We may permit third parties to use your Information to help them reach the kind of audience they want to target and comply with our commitments to the advertisers on our website. You may be contacted to participate in some of our market research activities.
  3. We may share your information for business purposes in connection with sale of company assets, financing or acquisition of all or a portion of our business by another company.
  4. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  5. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  6. (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

We ensure that we use technical, administrative, and physical security measures in order for your Information to be handled securely and in accordance with this Privacy Policy, and protect it against unauthorized access or alteration to, disclosure, or destruction of your Information. Only those authorized Medcart staff and affiliated partners who need to know your Information in connection with the performance of their services are allowed to access this Information.

You have a responsibility as well toward your information. It is essential to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.


You can view and update your account on the platform such as your orders, personal identifiable information, payment settings and email notification settings.

The system will place cookies when you log on to our Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality.


This policy may change as per the business changes needs. Any revised Policy will be posted at this page on the platform and will be effective as per the reviewed effective date. We may provide you with additional notice (such as a notice on our homepage or sending you a notification) but we advise you to review regularly the posted policy on the

You can contact us on info@medcart.ae if you have any inquiries with regard to this privacy policy